Are you prepared to migrate away from Genesys PureConnect?

Genesys will cease supporting Pure Connect in 2025.

Days Until EOL

Why Now?

Genesys is ending support for its PureConnect products.

The decision to stay on PureConnect, migrate to the Genesys cloud, or select another vendor, may be one of your contact center’s biggest moments.

Don't make this decision alone

Lean on expert help to ensure you make the right decision for your business.

Start thinking about your plan

We can shepherd you through the migration process.

Does an 18-month migration plan sound like enough time?
Does the Genesys CX Cloud solution offer you the right enablement tools?
How will you know if Genesys is the right solution for your business?
Do you have the experience to properly evaluate vendors?
Do you have the time to run an RFP on top of your day-to-day job responsibilities?
Do you know which of your existing critical services and systems that integrate into PureConnect are cloud-ready?
People, processes, and technology will all be impacted; what will you need to rebuild from the ground up?
What will you choose to improve upon?

Don’t undertake this enormous project alone.

Lean on a team of experts to shepherd you through the migration process:

We perform a deep analysis on your requirements, meeting with everyone from your c-suite down to front-line agents to ensure we completely understand your business.
We manage the entire RFP process: creating the RFP, distributing it, analyzing the results and putting together a vendor shortlist.
We shield you from salespeople, only introducing you vendor demos when we have narrowed it down to 2 vendors.
We tap into our 10+ years of handling cloud migrations to steer you clear of common procurement and implementation mistakes.

About Cloudlinx

Empowering clients to make the right CX technology decisions

We are a consulting firm that specializes in helping business procure and implement contact center technology. Clients who partner with us instantly gain a trusted ally, one who makes sure that your internal organization is ready for the migration, the right technology is purchased, and the vendor delivers on that promise.

Testimonials

A Decade of Experience
Moving Contact Centers

"We could not imagine accomplishing what we have without the help of Cloudlinx."

Gerard DiRuggiero

Vice President of Corporate Service UniFirst

"They are the ONE partner I have that I have never need to push or to follow-up on, they seem to always be a step or two ahead of me."

Tupper Kinder

VP of IT & Business Systems. Itochu Prominet

"Finally, a partner that not only thinks of your current needs and takes the time to understand your business..."

Doreen Sussman

Brother International Printing
Senior Manager, Procurement & Vendor Management

"I went from a 100% skeptic about what Cloudlinx promised in our initial meeting to a 100% believer..."

Jim Santiago

National Restaurant Association Sr. Director, Customer Operations

"We saved a ton of time, effort & money by working with them..."

Ryan Gronlie

Technology and Support Center Manager Ashley Furniture

"...our trusted partner managing these issues with the vendors so we can focus on running our business."

Paul Raimondi

UniFirst - IT Senior Service Manager CCaaS Deployment